Frequently asked questions

How long does it take to arrive?
All shipments will be made within 24/72 hours from the time of order confirmation on weekdays (no shipments will be made on weekends or holidays). Orders placed after Thursday at 12:00 hours will be sent the following Monday. All shipments are made through our transport agency Seur with refrigerated transport for the perfect preservation of the product during shipping.

Note: if you choose the Payment method bybank transfer, you have two working days to make the payment. The order will be considered completed and will be prepared once we have received the payment.

How much is the shipping?
Shipping is free for all orders over 40 euros (including VAT). The rest will have a cost of € 6 throughout the peninsula (the Balearic Islands and the Canary Islands; Ceuta and Melilla are excluded because at the moment we do not have a controlled temperature delivery service).

How should I keep them?
At room temperature. Avoid direct sunlight.

How big are they?
A Conüs has a size of 4.5 cm

Will the product arrive well in times of heat?
In the hottest months we send the product at a controlled temperature, refrigerated. Once it has arrived it is not necessary to store it in the refrigerator.

Is there more than one format?
We have several packaging formats that adapt to all kinds of consumer situations.